Refund & Return Policy
Welcome to a Worry-Free Shopping Experience
At The Aura Vintage, we take pride in offering premium-quality jewelry that you’ll love wearing. Your satisfaction is at the heart of everything we do. If something isn’t quite right, we’re here to make the return or refund process simple, transparent, and stress-free.
Eligibility for Returns
We gladly accept returns under the following conditions:
- Returns must be requested within 30 days of receiving your order
- Items must be unworn, unused, and in original condition
- Jewelry must be returned in its original packaging (including boxes, pouches, and tags)
- Proof of purchase (order confirmation or receipt) is required
If these conditions are met, your return will be processed smoothly.
Non-Returnable Items
To maintain quality and hygiene standards, the following items are not eligible for return:
- Items purchased on sale or discount
- Customized or personalized jewelry (if applicable)
- Items that show signs of wear, damage, or alteration after delivery
We appreciate your understanding in helping us maintain high product standards.
How to Initiate a Return
Returning an item is simple. Just follow these steps:
-
Contact Us
Email our support team with your order number and reason for return. -
Approval & Instructions
Once your request is reviewed, we will provide return instructions, including the return address. -
Pack Your Item
Securely pack the item in its original packaging to avoid damage during transit. -
Ship the Return
Send the item using a reliable courier service. (Return shipping costs may apply unless the item is defective.) -
Confirmation
Once we receive your item, we will notify you and begin the inspection process.
Refunds
After receiving your returned item:
- Our team will inspect the jewelry to ensure it meets return conditions
- Once approved, your refund will be processed within 5–7 business days
- The amount will be credited back to your original payment method
Please note:
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account
- Shipping fees (if any) are non-refundable, unless the return is due to our error
Damaged or Incorrect Items
We sincerely apologize if your order arrives damaged or incorrect. Here’s what to do:
- Contact us within 48 hours of delivery
- Share clear photos of the issue along with your order number
- Our team will prioritize your case and offer a replacement or full refund, at no extra cost
Your trust matters, and we’ll make it right.
Exchanges
Need a different piece? We’re happy to help.
- Exchanges are available for eligible items within the 30-day window
- Simply contact us to request an exchange
- Once your original item is received and approved, we’ll ship your new item
If there’s a price difference, we’ll guide you through the next steps.
Contact Us
If you have any questions or need assistance with a return, refund, or exchange, please reach out to us:
Email: support@theauravintage.com
Our team is always here to assist you and ensure your experience with The Aura Vintage is smooth, secure, and satisfying.
Your confidence in shopping with us means everything. We’re committed to making every purchase feel safe, elegant, and worthwhile.
